Topic: Before You Checkout »
Requests to change, cancel, or combine an order with another, while possible, are not guaranteed. Our staff and customer service team may not manage to coordinate an order adjustment or cancellation before it is shipped.
With that said, should you wish to update or cancel an order, please send a note to email@example.com, or use the form in our support portal to send a message. Please make sure to include your order ID.
What about Pre-Orders or Always on Reserve Orders?
Combining Domestic Orders?
Each business morning, our fulfillment team is instructed to check our shipping system for combine notices, and will attempt to combine orders that have not shipped yet. They will instruct our customer service team, who will send you a message indicating that these orders were combined into a single order. We call it the surviving order. If shipping was paid across those multiple orders, you will receive a refund of the shipping difference of the total shipping you paid and the rate paid to ship your order. For example.
Order 999998 is the surviving order. Shipping paid is $5.00
Order 999999 is the non-surviving order. Shipping paid is $7.00
Shipping total across surviving and non-surviving orders) is $12
Shipping rate we paid to carrier for surviving order (combined items) is $8.25
$12 - $8.25 is $3.75. This is the shipping difference.
You will refund $3.75 - from the “non-surviving” orders.
Combining International Orders?
We will not combine international orders unless done by request of the customer. Our experience is that some international customers prefer to separate shipments to lower their VAT and customs fees, since higher overall value can pass a threshold that charges a much higher fee.
If you want to combine your international order, please send a note to firstname.lastname@example.org, or use the form in our support portal to send a message. Please make sure to include your order ID. Again, requests to change, cancel, or combine an order with another, while possible, are not guaranteed, as staff and customer service team may not manage to coordinate an order adjustment or cancellation before it is shipped.
What about Combining Pre-Orders?
We will not combine two separate pre-orders, nor combine a pre-order that has already completed checkout with a non-preorders, due to the logistics in keeping these separate orders organized internally.
Will You Combine Custom Orders with non-Custom Orders?
We will not combine two custom orders together or custom orders with a non-custom order.
It is encouraged that you read our helpful article, Before You Checkout to learn more about our policies, and tips to ensure a good shopping experience.