I have a store account. How do I return all or part of an order?

If you need to return an item, simply log in to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.  You will receive a confirmation email when the return request is made.

When the return is authorized, you will receive a follow-up email with instructions to return the items.  To find your Return ID (RMA), log in to your account, and click "Return Requests" under "My Account".  The RMA is a 3 or 4 digit number.

Please note that any order containing bonus items (add-on/pre-order incentives), must also be returned in full with the associated purchase.  (I.e Brook Wireless Board + Free battery with pre-order purchase).  Failure to do so will impact the refund accordingly.

Once you receive a Return Authorization from Focus Attack Customer Service, you must perform the following steps to receive proper credit for the return:

  1. Securely re-pack your merchandise.  You can use the original packaging and shipping box, or alternative materials.
  2. It is recommended that you insure your package for the full value of the merchandise bring returned, in case the shipment is lost during transit.  
  3. Ship your returned item to:

    Focus Attack LLC Returns
    P.O. Box 358
    Macungie, PA 18062

    Important: We can only accept returns via USPS.  Please do not attempt to use another shipping carrier.
  4. Check your email. We will notify you once your return has been processed.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

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