I ordered as a guest. How can I return an order?

When you order as a guest, the system does not link your order to features normally offered to registered accounts, such as returns.  The system does allow us to link a guest order to an account that is created by you afterward, but we must do this manually.

To initiate a return request as a guest:

  1. First, contact orders@focusattack.com.  Mention your order number in your message to us.
  2. If an account is not yet created, please create one by clicking "Create Account" in our site menu.  
  3. Once created, please send a reply message to us that the customer account is available.  We will then manually link your account to the order that you want to return.
  4. From there, you can follow the steps here to create a return request.
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