When you order as a guest, the system does not link your order to features normally offered to registered accounts, such as returns. The system does allow us to link a guest order to an account that is created by you afterward, but we must do this manually.
To initiate a return request as a guest:
- First, contact firstname.lastname@example.org. Mention your order number in your message to us.
- If an account is not yet created, please create one by clicking "Create Account" in our site menu.
- Once created, please send a reply message to us that the customer account is available. We will then manually link your account to the order that you want to return.
- From there, you can follow the steps here to create a return request.