First, please send a message to firstname.lastname@example.org. Include a brief message about the damaged item, and if possible, any photos of physical damage to the product and original box that was delivered to you.
We will review the report, and if inventory is available, will issue a replacement unit. We may ask for the original product back and will provide a return label for that product. You will have 15 days to return the product. If it is not returned, further actions are taken to address this.