I live in the USA. What can I do when an order has a damaged item?

If you have an account with Focusattack.com:

  1. Login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
  2. In your message, please tell us how your product isn't working or what is physically broken.  If you have already filed a support ticket with us, please include the ticket ID.  You will find this in your support email messages.
  3. If we have a replacement unit, and you live in the United States, we will ship a replacement unit at no charge to you.  We may ask for the original product back and will provide a return label for that product.  You will have 15 days to return the product.  If it is not returned, your name, email and other identifying information will be flagged as a fraud risk, and no longer able to purchase at our store. 

If you purchased as a guest:

  1. Please send a message to orders@focusattack.com.  Include a brief message about the damaged item, and if possible, any photos of physical damage to the product and original box that was delivered to you.
  2. We will review the report, and if inventory is available, will issue a replacement unit. We may ask for the original product back and will provide a return label for that product.  You will have 15 days to return the product.  If it is not returned, further actions are taken to address this.
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