All Plexworks orders are insured against damage. We take care to carefully pack your custom order, but the post office or customs can render damage to a shipment.
Our policy for replacing these custom orders:
The United States and Territories:
We will issue a replacement plexi within our normal turnaround time for custom orders.
Damaged orders are refunded in full.
We will review multiple claims of damage, and reserve the right to close and ban accounts that are deemed potentially fraudulent.
Here are steps to perform if your order is received damaged:
- Take a photo of the damaged plexi or artwork, and the condition of the box or envelope that was used to contain the pieces.
- Please send an email to firstname.lastname@example.org. Make sure to reference your order number in the email message.
- We will review the photos, and file a claim with the postal carrier. We will issue a replacement unit or refund as applicable.
All damage claims must be made within 30 days of delivery to your address. Please review your custom order once it arrives.