We're very sorry that you had this experience. When this happens, we will address domestic and international customers in the following manner.
- For domestic customers (USA, US territories), we will issue a replacement shipment to correct the items that were missing or incorrect.
- For international customers, we will issue a refund for the purchase price of the item. We reserve the right to terminate any international customer account that abuses this policy.
If you have this issue, please use our help form to send a request to investigate, or send a message by email to firstname.lastname@example.org.