Why can't I order as a guest on your site?

Purchasing as a "guest" is a convenient way to checkout without registering for an account or logging in. Unfortunately, bots can also abuse it to create fraudulent orders en masse.

On March 30, 2023, we experienced such an event for the first time in our store's history. Thousands of incomplete orders along with dozens of completed orders were placed for a single small item. All of these orders were guest-only purchases with a VPN proxy.  It appears that a bot attack was carried out to test stolen credit cards, possibly hitting other online retailers as well.

To address this, we are turning off "Guest" accounts.  This means to make a purchase, you must create a free store account with us. Registering also provides the benefit of joining our FA Rewards program

If you already have an account, simply login at checkout or use the convenient login with email link feature. 

Due to the extensive trouble caused by this attack, and the potential for more, we have decided to disable guest accounts permanently. 

Identity theft is a matter we take seriously, and we apologize for the inconvenience for potential customers that desire to purchase as a guest. 

Does FA Store Credit Cards?

FA is part of the BigCommerce network. BigCommerce never stores credit card data. You must enter it at checkout each time you wish to make a purchase using a credit-card. Alternatively you can use Paypal.

I placed an order. How do I delete my account?

If you no longer wish to place future orders with us, or wish to reduce your online footprint, please send a message to orders@focusattack.com requesting to remove your account. Please note that upon removing your account, you can no longer access your order history. It is recommended that you at least wait until your order arrives and you have your products installed and working before requesting to remove your account.

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