What happens if my order is damaged during shipping?

All Plexworks orders are insured against damage.  We take care to carefully pack your custom order, but the post office or customs can render damage to a shipment.  

Damaged orders are refunded in full, either as store credit or credit back to the payment method used during the order transaction, such as credit card or Paypal.

 We will review multiple claims of damage, and reserve the right to close and ban accounts that are deemed potentially fraudulent.

Here are steps to perform if your order is received damaged:

  1. Take a photo of the damaged plexi or artwork, and the condition of the box or envelope that was used to contain the pieces.
  2. Please send an email to orders@focusattack.com.  Make sure to reference your order number in the email message. 
  3. We will review the photos, and file a claim with the postal carrier.  We will issue a refund as applicable.  

All damage claims must be made within 30 days of delivery to your address. Please review your custom order once it arrives. 

FA General Order Loss/Damage Policy

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