The Tekken 8 Effect: Extended Fulfillment Schedule

File:Tekken 8 logo.svg - Wikipedia

Everyone is quite excited about Tekken 8.

That much is evident by the significant surge in orders placed with us since the latest game in the popular series launched in late January.  As a result, our fulfillment staff is fielding dozens of orders per day, and creative staff finds their inbox maxxed with print and cut requests.

CURRENT STATUS

To address the support inquiries as to the status of current orders, the below information is to inform existing and potential customers reading this post as to where we stand. Please note that these dates represent the day the order was placed. 

  • Domestic Non Custom: Shipped to February 20
  • Domestic Custom: Shipped through February 18
  • International: Shipped through February 23 
  • Creative Processing: February 18

What does this mean?

  • Non Custom - orders that do not contain any custom items (plexi, artwork)
  • International Non-Custom: Orders shipping globally
  • Custom - orders that contain artwork and plexi, BNB or art + plexi bundles.
  • Creative - orders that our creative team is currently processing. Please note that we ask for 10-15 days to process custom orders as they take longer to complete.

CLOSING THE GAPS

We have new and talented staffers that are helping us to address the backlog caused by Tekken 8 debut.  In addition, we have added a dedicated weekend staffer to fill in gaps within the fulfillment process. The orders this staffer is able to pack will ship on Monday. Please note that not all weekend orders will ship Monday. 

IT'S TAKING TOO LONG. I WANT TO CANCEL!

While it's always disappointing to learn you need to cancel your order due to time constraints, we're more than happy to oblige any requests.  Simply send a message to orders@focusattack.com and mention your order ID.  Our staff will process the refund and cancel the order, releasing the order contents back to shelf so other customers can buy them.  Refunds to credit cards typically take 3-5 business days to process, depending on your local bank. Refund via Paypal will usually clear within 24 hours.

WHAT'S GOING ON WITH KOREAN LEVERS, BUTTONS, ETC?

The Tekken series has long popularized Korean brands of levers and buttons. Due to the latest entry, many new players have sought Korean levers from the likes of Samducksa/Crown, leading to a massive surge in demand. Samducka hasn't easily kept up with that demand, and we must import which can take time.  Please subscribe to our email notices for any product you want that is currently out of stock. This way you can receive a message once that product is back in stock. Stocks are limited, and for a while, sure to deplete quickly.

THANKS AGAIN FOR YOUR PATIENCE

I thanks each of you that was patient enough to work with us through this period.  Tekken 8 hype is definitely real, and I expect will last some time.  It's a wonderful title that many in the FGC will enjoy both competing and socializing.  

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Jaleel Beck
Final Boss

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