I purchased Route shipping insurance and have a claim. Who do I contact about it?

Related topic: My package is stuck in transit or marked "Delivered" but missing. How long can I wait before filing a claim with Route?

Route shipping insurance is a low-cost 3rd Party shipping protection service. We now offer this service at checkout, which you can purchase for just 98 cents (USD).  If you have a missing shipment or damage claim and purchased Route Insurance, please do not contact us.  Instead, please visit:

https://claims.route.com/

Instructions to file a claim with Route

When you purchase a product with Route+ shipping insurance, you will get an email with your Route Order ID and a link to file a claim.

To go straight to the claim form, click here.

To file a claim from your email, follow the steps below:

1. Open your email from Route.
2. In the email, copy your Route Order ID and then click FILE A CLAIM.
   
   

   

3. In the claim form, fill out the required information–email address, subject line, and claim type.
4. Once you choose a claim type (lost, stolen, or damaged), paste or type the Route Order ID into the required field. 
5. Fill out the rest of the fields and click Submit.