Route shipping insurance is a low-cost 3rd Party shipping protection service. We now offer this service at checkout, which you can purchase for just 98 cents (USD). If you have a missing shipment or damage claim and purchased Route Insurance, please do not contact us. Instead, please visit:
Instructions to file a claim with Route
When you purchase a product with Route+ shipping insurance, you will get an email with your Route Order ID and a link to file a claim.
To go straight to the claim form, click here.
To file a claim from your email, follow the steps below:
- Open your email from Route.
- In the email, copy your Route Order ID and then click FILE A CLAIM.
- In the claim form, fill out the required information–email address, subject line, and claim type.
- Once you choose a claim type (lost, stolen, or damaged), paste or type the Route Order ID into the required field.
- Fill out the rest of the fields and click Submit.
Please accurately fill out all of the required fields so Route can help you as quickly as possible!