I purchased Route shipping insurance and have a claim. Who do I contact about it?

Related topic: My package is stuck in transit or marked "Delivered" but missing. How long can I wait before filing a claim with Route?

Route shipping insurance is a low-cost 3rd Party shipping protection service. We now offer this service at checkout, which you can purchase for just 98 cents (USD).  If you have a missing shipment or damage claim and purchased Route Insurance, please do not contact us.  Instead, please visit:


Instructions to file a claim with Route

When you purchase a product with Route+ shipping insurance, you will get an email with your Route Order ID and a link to file a claim.

To go straight to the claim form, click here.

To file a claim from your email, follow the steps below:

  1. Open your email from Route.
  2. In the email, copy your Route Order ID and then click FILE A CLAIM.


  3. In the claim form, fill out the required information–email address, subject line, and claim type.
  4. Once you choose a claim type (lost, stolen, or damaged), paste or type the Route Order ID into the required field. 
  5. Fill out the rest of the fields and click Submit


Please accurately fill out all of the required fields so Route can help you as quickly as possible!

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