My package is stuck in transit or marked "Delivered" but missing. How long can I wait before filing a claim with Route?

Route is a 3rd Party shipping insurance solution that we offer at checkout.  For just 95 cents you can insure your order against potential theft, loss, or damage. 

Package delivery delays can happen at any time, due to breakdowns in carrier transit, mishandling of shipments that are corrected later, or internationally, packages held customs. If you purchased insurance through Route, the company does have a finite time frame for accepting a claim. After that period, they will deny a claim.

Orders Marked as "Delivered" but Not Received

A claim must be filed 5 days from the delivery date and no later than 15 days from that same date.

For example, if a package was marked as delivered on May 5, you cannot file before May 10th and you must file between May 10th and May 25th to qualify. 

Orders Stuck in Transit 

Domestic USA shipments: A claim must be filed 7 days from the last tracking status update you received.  

Example: USPS  or FedEx tracking hasn't changed in four days since your last update on May 5 - you have until May 12 to file a claim.

International shipments: A claim must be file 20 days from the last tracking status update you received.

Example: USPS  or FedEx international tracking hasn't changed in 10 days since your last update on May 5 - you have until May 25 to file a claim.

Other Scenarios, Such as Loss or Theft

Please visit Route's support portal for their policy regarding packages that are lost, stolen, or damaged, and overall general policies.

Route Insurance is not affiliated with Focusattack.com

While we offer this service on our website, we are not associated with Route.  If you are having issues and feel you need to file a claim after you paid for Route insurance, please do NOT contact us.  We cannot help you.  Instead, please follow the instructions you received upon signing into Route to file a claim.  We provide information on that as well on this article: I purchased Route shipping insurance and have a claim. Who do I contact about it?

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