We take care to carefully pack your custom order, but the post office or customs can render damage to a shipment.
The United States and Territories:
All damage claims must be made within 30 days of delivery to your address. Please review your custom order once it arrives.
Please send a message to orders@focusattack.com. In the email, please provide the following:
- Your order ID
- Photos of the damaged plexi or artwork
- Photos of the damaged packaging
- Any additional information about the condition that the packaging was received in
We will use these photos and information to file our claim with the carrier. We will then issue a replacement plexi or artwork within our normal turnaround time for custom orders.
International
All damage claims must be made within 30 days of delivery to your address. Please review your custom order once it arrives.
Please send a message to orders@focusattack.com. In the email, please provide the following:
- Your order ID
- Photos of the damaged plexi or artwork
- Photos of the damaged packaging
- Any additional information about the condition that the packaging was received in
Damaged orders are refunded based on the photos provided; we will not resend artwork or plexi to an international destination.
We will also review multiple claims of damage from the same customer, and reserve the right to close and ban accounts that are deemed potentially fraudulent.
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