Frequently Asked Questions
Have a question? Save yourself time waiting for us to respond to some of the more common inquiries we receive from fellow players and customers by reviewing the answers in our F.A.Q. Many of our store policies are mentioned in the FAQ as well. Please take time to review some of the information presented here.
Ordering
- When will my order ship?
- When will a product I want come back in stock?
- Can I call to place an order?
- Can I edit, combine or cancel an order?
- What do these order statuses mean?
- What currency do you accept at FA?
Returns
- I have a store account. How do I return all or part of an order?
- What is your return policy?
- I live in the USA. What can I do when an order has a damaged item?
- I live outside USA and have a damaged/defective product. What is your policy on this?
- I live in the USA. My Fightstick arrived damaged or not functioning. What can I do?
- I don't like my Fightstick purchase and want to return it. How can I do this?
FA Plexworks Custom Artwork and Plexi
- How do I order custom artwork on your website?
- What are the current patterns available for holographic prints?
- How does an artwork's colors change the holographic effect in a print?
- I made a mistake to my custom order or want to update the artwork. Can I send you a correction or update?
- My custom order was canceled and refunded after several days - why?
- I have a JPEG or PNG file that includes your template. That's good to print, right?
Shipping
- I ordered "Priority" or "Express" shipping. Doesn't that mean you'll process my order faster?
- My USPS package didn't arrive on its expected delivery date. What do I do?
- How long will an order take to ship to my house?
- I registered for a store account. How can I check my shipping status?
- What is FA Economy Shipping?
- Can you ship to APO/FPO addresses?
International Shipping
- Why does the shipping rate sometimes jump when I add one additional small item to the cart?
- I hear that you ship to Puerto Rico. Why doesn't the store allow me to register with my PR address?
- My International order is Returning to the United States. Why?
- I live outside the USA. Do I have to pay VAT and customs charges for my order?
- FA doesn't ship to Mexico. Why?
- I see promotions for shipping discounts but as an international customer I can't see them. What gives?
FA Rewards
- How do I register for FA Rewards?
- I placed an order but I didn't register yet, or ordered as a guest. Do I have points?
- I placed an order, but the points were not added to my chips balance right away. Where are they?
- How do I convert my points into coupon codes or redeem offers?
- Can I use my FA Rewards points during checkout?
- I forgot to apply my FA Rewards coupon code to an order I just placed. Can I do it afterwards?
Miscellaneous Questions
- Do you have an actual retail business or storefront?
- How do I sign up for news, special deals, and other perks at FA?
- Can you sponsor me, my event or tournament?
- ¿Hablas español?
- Can focusattack.com build a custom joystick for me?
- I ordered a clear dustwasher but got a blue one instead. Why?
Website
- Creating a Wishlist at focusattack.com
- How do I turn the website's video background on or off?
- I forgot my focusattack.com account password. How do I reset it?
- I left a review about a product, but it wasn't immediately posted to the site. What gives?
- I'm on Microsoft Edge browser and cannot complete checkout - what gives?
- I wanna post my newly customized Fightstick with you so you can share with your followers. How do I do that?