Frequently Asked Questions
Have a question? Save yourself time waiting for us to respond to some of the more common inquiries we receive from fellow players and customers by reviewing the answers in our F.A.Q. Many of our store policies are mentioned in the FAQ as well. Please take time to review some of the information presented here.
- My credit card is linked to Paypal. Why do I still get an error at checkout?
- I tried using Paypal or credit card, but the store didn't finish the transaction. Why?
- I didn't get order confirmation, but my card was charged. What happened?
- Can I link my previous guest order(s) to a newly created account?
- I received a reminder of items in my shopping cart, but my order was placed. What does this mean?
- Do you charge my card when the order is placed, or when it ships?
- I registered for a store account. How can I check my shipping status?
- I live in another country. How long might a shipment take to deliver?
- Can you declare a lower customs value or send my package as a "gift"?
- How long will an order take to ship to my house?
- My USPS package didn't arrive on its expected delivery date. What do I do?
- How much is shipping to my country?