Frequently Asked Questions
Ordering
- When will my order ship?
- When will a product I want come back in stock?
- Can I call to place an order?
- Can I edit, combine or cancel an order?
- What do these order statuses mean?
- What currency do you use at FA?
Returns
- I have a store account. How do I return all or part of an order?
- What is your return policy?
- I ordered as a guest. How can I return an order?
- I live in the USA. What can I do when an order has a damaged item?
- I live outside USA and have a damaged/defective product. What is your policy on this?
- I live in the USA. My Fightstick arrived damaged or not functioning. What can I do?
FA Plexworks Custom Artwork and Plexi
- How do I order custom artwork on your website?
- I don't own Photoshop. What are my options to submit Fightstick artwork for printing?
- Will you print questionable and offensive content if I include it on my FIghtstick artwork?
- What does "Artwork Flattened to Control Panel Guide" mean, and why is my artwork on "HOLD"?
- Will you make small changes to my Photoshop artwork upon request?
- Why is there a "._" copy in my unzipped Photoshop template file?
Shipping
- I ordered "Priority" or "Express" shipping. Doesn't that mean you'll process my order faster?
- My USPS package didn't arrive on its expected delivery date. What do I do?
- How long will an order take to ship to my house?
- I registered for a store account. How can I check my shipping status?
- What is FedEx One Rate, FA Economy or FA Economy Free Shipping?
- My order tracking shows "RETURN TO SENDER". What will you do about it?
International Shipping
- Why does the shipping rate sometimes jump when I add one additional small item to the cart?
- I hear that you ship to Puerto Rico. Why doesn't the store allow me to register with my PR address?
- My International order is Returning to the United States. Why?
- I live outside the USA. Do I have to pay VAT and customs charges for my order?
- FA doesn't ship to Mexico. Why?
- I see promotions for shipping discounts but as an international customer I can't see them. What gives?
Shipping Insurance
- Route didn't refund my entire purchase amount, only the order subtotal. Why?
- What is Route Shipping Insurance?
- I asked for my Route insurance payment to be refunded in my RMA, but it was rejected. Why?
- My package is stuck in transit or marked "Delivered" but missing. How long can I wait before filing a claim with Route?
- I purchased Route shipping insurance and have a claim. Who do I contact about it?
FA Rewards
- How do I register for FA Rewards?
- I placed an order but I didn't register yet, or ordered as a guest. Do I have points?
- I placed an order, but the points were not added to my chips balance right away. Where are they?
- How do I convert my points into coupon codes or redeem offers?
- Can I use my FA Rewards points during checkout?
- I forgot to apply my FA Rewards coupon code to an order I just placed. Can I do it afterwards?
Miscellaneous Questions
Website
- Creating a Wishlist at focusattack.com
- How do I turn the website's video background off?
- I forgot my focusattack.com account password. How do I reset it?
- I left a review about a product that I think has a technical defect, but it wasn't immediately posted to the site. What gives?
- I'm on Microsoft Edge browser and cannot complete checkout - what gives?
- I wanna post my newly customized Fightstick with you so you can share with your followers. How do I do that?
General
Announcements
FA PlexWorks
Introduction
Products and Services
FightStick Control Panel Customization
Other Customization
Laser Etching/Engraving
Artwork Printing
Installation
Important Notes
Videos
Fightstick Artist Network
Fightsticks
Pushbuttons
- Can you accommodate custom requests for BNB kits?
- Installing Art Caps And Plungers in the GamerFinger HBFS-30 and HBFS-24
- Tech Corner: The GamerFinger HBFS-30-G3 Pushbutton
- Tech Corner: Swapping Mechanical Switches in the Samducksa 202 Pushbutton
- Tech Corner: The GamerFinger HBFS-30-G3 Pushbutton
- Will it Fit? American/EU (28mm) Pushbutton in MadCatz TE2
From the Experts
- Saving the Hitbox Official Rivets
- Installing a Crown 309MJ in a Mad Catz TES+
- Definitive List of Parts to Build a Fightstick
- Hori Hayabusa N /Tekken 7 with Brook Converter
- Q&A: Fightsticks Not Connecting to PC
- Introduction to the Philmore Euro Style Barrier Strip and its Use in Dual Mods
PCBs and Electrical
- PlayStation 2 Controller Plug Diagram
- What size is the jumper shunt used on the Brook PS4+ Audio board?
- IST Pre-Installed Brook PS3/PS4/PC Fight Board PCB Kit: Firmware and Connection Diagram
- Which 4-pin male headers are used on the Brook UFB?
- What female header is used for the Brook UFB 20-pin?
- How to bypass headphone audio output with no breakout board on the Brook PS4+ Audio
Joysticks
- One micro switch causing delayed inputs on my new LSX-NOBI. How do I fix it?
- Tech Corner: Phreakmods Link For Sanwa JLF
- Tech Corner: Sanwa JLF Maintenance
- Can the EX Groove Fit in the Victrix Pro's Storage Compartment?
- Can I use 75G D44X Cherry Microswitches in a Sanwa JLF? Will they be silent?
- What are the specifications for the mounting bolts of an IL Eurostick?
Balltops, Battops
Miscellaneous
- Where can I find the replacement screws for the bottom of my HitBox?
- USB Passthrough Disconnection Issues
- Proper hobbyist tools for DIYers
- Where can I find Mad Catz Drivers for my FightStick when the official website no longer works?
- How Thick of a Control Panel Can a Snap-in Button Fit Into?
- I need someone to mod my FightStick control PCB. Can you do this or recommend someone?
Commercial Fightsticks
- The Hori VLX, and why there are no art options for it
- Updating The Nacon Daija Firmware
- Updating the Mayflash F500 Firmware
- Updating The Qanba Obsidian Firmware
- Updating the Hori Fighting Edge (2017) Firmware
- Frequently Asked Questions About the HSS-0136 ASCII (Sega Virtua Stick)
Artwork & Artwork Plexi
Arcade & MAME
Arcade
- Replacement Speakers For A Sega Blast City
- Updating The Undamned USB Decoder Firmware
- Candy Cab Control Panel Compatibility
- NAOMI and NAOMI 2 Fan Information
- CPS2/CPS3 Kick Harness Plug & Pinout
- Can you mod the Arcade 1UP cabinet?
Troubleshooting
Brook Super Converter
Solved Technical Support Tickets
- I need some help shopping.
- Crown Joystick and Tekken Anniversary Joystick
- PS360+
- Question About Dual Modding WWE Brawlstick
- Trying to fit JLF into Sega Saturn hss-0136 joystick
- led questions