Frequently Asked Questions
Ordering
- When will my order ship?
- When will a product I want come back in stock?
- Can I call to place an order?
- How do I edit or cancel an order?
- What do these order statuses mean?
- What currency do you use at FA?
Returns
- I have a store account. How do I return all or part of an order?
- What is your return policy?
- I ordered as a guest. How can I return an order?
- I live in the USA. What can I do when an order has a damaged item?
- I live outside USA and have a damaged/defective product. What is your policy on this?
- I live in the USA. My Fightstick arrived damaged or not functioning. What can I do?
Shipping
- I ordered "Priority" or "Express" shipping. Doesn't that mean you'll process my order faster?
- How much is shipping to my country?
- My USPS package didn't arrive on its expected delivery date. What do I do?
- How long will an order take to ship to my house?
- Can you declare a lower customs value or send my package as a "gift"?
- I live in another country. How long might a shipment take to deliver?
FA Rewards
- How do I register for FA Rewards?
- I placed an order after FA.R was introduced, but I didn't register yet. Do I have gold chips?
- I placed an order, but the gold chips were not added to my chips balance right away. Where are they?
- How do I convert my gold and blue chips into coupon codes?
- Can I use my gold and blue FA Rewards chips during checkout?
- I forgot to apply my FA Rewards coupon code to an order I just placed. Can I do it afterwards?
Miscellaneous Questions
Website
General
Announcements
FA PlexWorks
Introduction
Frequently Asked Questions
- Can you modify my plexi or artwork for 35mm Korean Joystick Levers?
- What does "Artwork Flattened to Control Panel Guide" mean, and why is my artwork on "HOLD"?
- What does "Warning: Template not provided" mean?
- Do you offer local pickup?
- All I have is a JPEG (.jpg) photo. Can you make sure it looks great when printed and/or etched?
- Can you custom design my Fightstick artwork, dustwasher or plexi etch?
Products and Services
FightStick Control Panel Customization
Laser Etching/Engraving
Artwork Printing
Installation
Important Notes
Videos
Fightstick Artist Network
Fightsticks
Pushbuttons
- Installing silent pads in 30mm pushbuttons
- Will the Threadings from Seimitsu buttons work on Sanwa screw-in buttons?
- Will a long stem pushbutton fit in the Hori RAP Series Fightstick?
- Can you install screwbuttons into the Hori Real Arcade Pro v4 Kai?
- Loose Buttons/Double Inputs
- Cleaning Sanwa, Kuro and Seimitsu Buttons
From the Experts
- Saving the Hitbox Official Rivets
- Installing a Crown 309MJ in a Mad Catz TES+
- Definitive List of Parts to Build a Fightstick
- Hori Hayabusa N /Tekken 7 with Brook Converter
- Q&A: Fightsticks Not Connecting to PC
- Introduction to the Philmore Euro Style Barrier Strip and its Use in Dual Mods
PCBs and Electrical
- How to Use the PS4+ Audio PCB without the passthrough.
- Brook Universal Fighting Board & Windows
- Wiring commercial daughterboard to aftermarket PCB
- Brook PS2 converter not detecting on PS2
- 20-Pin to Harness + 4-pin to harness Guide
- Player LED for Universal Fighting Board
Joysticks
- What is the diameter of a Sanwa JLF shaft cover?
- Crown Lever "popping" not fluid feeling
- Will PhreakMods links work with Korean levers?
- Can I replace the microswitch PCB in my Sanwa JLF?
- Will the Sanwa JLF work in the Qanba Drone?
- 309MJ-KMS and 309MJ-JMS: The Difference
Balltops, Battops
Miscellaneous
Commercial Fightsticks
- "Will it fit?" Mad Catz TES Edition
- "Will it fit?" Mad Catz Round 1/2 TE Edition
- Modding the Hori V3 SA for PS4+ or UFB
- Qanba Q4 to Brook Converter
- Madcatz TE Allen Screw Issues
- Metal Panel Repair: How to remount a joystick
Artwork & Artwork Plexi
Arcade & MAME
Arcade
- What control PCBs can I use to build a MAME cabinet?
- SCAN.DL flickering
- What works with Gonbes GBS-8220
- PCB for Trackball
- VGA to Wells Gardner converter
- Jamma and MAME control PCB with switcher set up
Troubleshooting
Brook Super Converter
Solved Technical Support Tickets
- I need some help shopping.
- Crown Joystick and Tekken Anniversary Joystick
- PS360+
- Question About Dual Modding WWE Brawlstick
- Trying to fit JLF into Sega Saturn hss-0136 joystick
- led questions