Frequently Asked Questions
Ordering
- When will my order ship?
- When will a product I want come back in stock?
- Can I call to place an order?
- How do I edit or cancel an order?
- What do these order statuses mean?
- What currency do you use at FA?
Returns
- I have a store account. How do I return all or part of an order?
- What is your return policy?
- I ordered as a guest. How can I return an order?
- I live in the USA. What can I do when an order has a damaged item?
- I live outside USA and have a damaged/defective product. What is your policy on this?
- I live in the USA. My Fightstick arrived damaged or not functioning. What can I do?
Shipping
- I ordered "Priority" or "Express" shipping. Doesn't that mean you'll process my order faster?
- How much is shipping to my country?
- My USPS package didn't arrive on its expected delivery date. What do I do?
- How long will an order take to ship to my house?
- Can you declare a lower customs value or send my package as a "gift"?
- I live in another country. How long might a shipment take to deliver?
FA Rewards
- How do I register for FA Rewards?
- I placed an order after FA.R was introduced, but I didn't register yet. Do I have points?
- I placed an order, but the points were not added to my chips balance right away. Where are they?
- How do I convert my points into coupon codes or redeem offers?
- Can I use my FA Rewards points during checkout?
- I forgot to apply my FA Rewards coupon code to an order I just placed. Can I do it afterwards?
Miscellaneous Questions
Website
- Creating a Wishlist at focusattack.com
- How do I turn the website's video background off?
- I forgot my focusattack.com account password. How do I reset it?
- I left a review about a product that I think has a technical defect, but it wasn't immediately posted to the site. What gives?
- I'm on Microsoft Edge browser and cannot complete checkout - what gives?
General
Announcements
- Why Can't I Order Custom Artwork and Plexi for My FightStick Anymore? Pleworks Temporary Pause Until January 13, 2020
- I ordered between December 23 and 27, 2019. The order status still says "Awaiting Fulfillment". What gives?
- Before You Checkout
- USPS Shipping Holidays
- Shipping Carrier Server Outages and Current Status
FA PlexWorks
Introduction
Frequently Asked Questions
- Can you modify my plexi or artwork for 35mm Korean Joystick Levers?
- What does "Artwork Flattened to Control Panel Guide" mean, and why is my artwork on "HOLD"?
- What does "Warning: Template not provided" mean?
- Do you offer local pickup?
- All I have is a JPEG (.jpg) photo. Can you make sure it looks great when printed and/or etched?
- Can you custom design my Fightstick artwork, dustwasher or plexi etch?
Products and Services
FightStick Control Panel Customization
Laser Etching/Engraving
Artwork Printing
Installation
Important Notes
Videos
Fightstick Artist Network
Fightsticks
Pushbuttons
- Tech Corner: Swapping Mechanical Switches in the Samducksa 202 Pushbutton
- Tech Corner: The GamerFinger HBFS-30-G3 Pushbutton
- Will it Fit? American/EU (28mm) Pushbutton in MadCatz TE2
- Seimitsu PS-14-D Footprint
- Will IL Short Stem pushbuttons fit in the Qanba Dragon?
- How do I install silent pads in 30mm pushbuttons?
From the Experts
- Saving the Hitbox Official Rivets
- Installing a Crown 309MJ in a Mad Catz TES+
- Definitive List of Parts to Build a Fightstick
- Hori Hayabusa N /Tekken 7 with Brook Converter
- Q&A: Fightsticks Not Connecting to PC
- Introduction to the Philmore Euro Style Barrier Strip and its Use in Dual Mods
PCBs and Electrical
- PlayStation 2 Controller Plug Diagram
- What size is the jumper shunt used on the Brook PS4+ Audio board?
- IST Pre-Installed Brook PS3/PS4/PC Fight Board PCB Kit: Firmware and Connection Diagram
- Which 4-pin male headers are used on the Brook UFB?
- What female header is used for the Brook UFB 20-pin?
- How to bypass headphone audio output with no breakout board on the Brook PS4+ Audio
Joysticks
- What are the specifications for the mounting bolts of an IL Eurostick?
- Are Seimitsu and Sanwa joystick pivots interchangable?
- Is there an analog joystick solution?
- Arcade1Up: Does installing a new joystick require any modification?
- Sanwa JLF-P1 Mounting Plate Measurements
- Seimitsu SS Mounting Plate Measurements
Balltops, Battops
Miscellaneous
- USB Passthrough Disconnection Issues
- Proper hobbyist tools for DIYers
- Where can I find Mad Catz Drivers for my FightStick when the official website no longer works?
- How Thick of a Control Panel Can a Snap-in Button Fit Into?
- I need someone to mod my FightStick control PCB. Can you do this or recommend someone?
- How can I easily add weight to a wooden arcade stick case?
Commercial Fightsticks
- Frequently Asked Questions About the HSS-0136 ASCII (Sega Virtua Stick)
- Is there a way to tell what lever the HSS-0136 arcade stick comes with?
- 1st Gen Razer Panthera Firmware Upgrade Download Link
- "Will it fit?" Qanba Dragon Edition
- "Will it fit?" Razer Panthera Edition
- "Will it fit?" Hori RAP 4/V Edition
Artwork & Artwork Plexi
Arcade & MAME
Arcade
- Candy Cab Control Panel Compatibility
- NAOMI and NAOMI 2 Fan Information
- CPS2/CPS3 Kick Harness Plug & Pinout
- Can you mod the Arcade 1UP cabinet?
- Arcade1Up: Can I install Sanwa or Seimitsu pushbuttons?
- Where is the battery located on a Neo Geo MVS MV1FZ?
Troubleshooting
Brook Super Converter
Solved Technical Support Tickets
- I need some help shopping.
- Crown Joystick and Tekken Anniversary Joystick
- PS360+
- Question About Dual Modding WWE Brawlstick
- Trying to fit JLF into Sega Saturn hss-0136 joystick
- led questions