Frequently Asked Questions
Ordering
- When will my order ship?
- When will a product I want come back in stock?
- Can I call to place an order?
- How do I edit, combine or cancel an order?
- What do these order statuses mean?
- What currency do you use at FA?
Returns
- I have a store account. How do I return all or part of an order?
- What is your return policy?
- I ordered as a guest. How can I return an order?
- I live in the USA. What can I do when an order has a damaged item?
- I live outside USA and have a damaged/defective product. What is your policy on this?
- I live in the USA. My Fightstick arrived damaged or not functioning. What can I do?
Shipping
- I ordered "Priority" or "Express" shipping. Doesn't that mean you'll process my order faster?
- My USPS package didn't arrive on its expected delivery date. What do I do?
- How long will an order take to ship to my house?
- I registered for a store account. How can I check my shipping status?
- What is FedEx One Rate, FA Economy or FA Economy Free Shipping?
- My order tracking shows "RETURN TO SENDER". What will you do about it?
International Shipping
- Why does the shipping rate sometimes jump when I add one additional small item to the cart?
- I hear that you ship to Puerto Rico. Why doesn't the store allow me to register with my PR address?
- My International order is Returning to the United States. Why?
- I live outside the USA. Do I have to pay VAT and customs charges for my order?
- FA doesn't ship to Mexico. Why?
- I see promotions for shipping discounts but as an international customer I can't see them. What gives?
Shipping Insurance
FA Rewards
- How do I register for FA Rewards?
- I placed an order but I didn't register yet, or ordered as a guest. Do I have points?
- I placed an order, but the points were not added to my chips balance right away. Where are they?
- How do I convert my points into coupon codes or redeem offers?
- Can I use my FA Rewards points during checkout?
- I forgot to apply my FA Rewards coupon code to an order I just placed. Can I do it afterwards?
Miscellaneous Questions
- Do you have an actual retail business or storefront?
- How do I sign up for news, special deals, and other perks at FA?
- Can you sponsor me, my event or tournament?
- ¿Hablas español?
- Do you offer wholesale products to resellers?
- Can focusattack.com build a custom joystick for me?
Website
- Creating a Wishlist at focusattack.com
- How do I turn the website's video background off?
- I forgot my focusattack.com account password. How do I reset it?
- I left a review about a product that I think has a technical defect, but it wasn't immediately posted to the site. What gives?
- I'm on Microsoft Edge browser and cannot complete checkout - what gives?
- I wanna post my newly customized Fightstick with you so you can share with your followers. How do I do that?
General
Announcements
FA PlexWorks
Introduction
Frequently Asked Questions
- How do I order custom artwork on your website?
- I don't own Photoshop. What are my options to submit Fightstick artwork for printing?
- Will you print questionable and offensive content if I include it on my FIghtstick artwork?
- Why is there a "._" copy in my unzipped Photoshop template file?
- Can you modify my plexi or artwork for 35mm Korean Joystick Levers?
- I saved my artwork in CYMK or changed your template from RGB to CYMK color space. Can you make sure to print in the CYMK color space?
Products and Services
FightStick Control Panel Customization
Other Customization
Laser Etching/Engraving
Artwork Printing
Installation
Important Notes
Videos
Fightstick Artist Network
Fightsticks
Pushbuttons
- Installing Art Caps And Plungers in the GamerFinger HBFS-30 and HBFS-24
- Tech Corner: The GamerFinger HBFS-30-G3 Pushbutton
- Tech Corner: Swapping Mechanical Switches in the Samducksa 202 Pushbutton
- Tech Corner: The GamerFinger HBFS-30-G3 Pushbutton
- Will it Fit? American/EU (28mm) Pushbutton in MadCatz TE2
- Seimitsu PS-14-D Footprint
From the Experts
- Saving the Hitbox Official Rivets
- Installing a Crown 309MJ in a Mad Catz TES+
- Definitive List of Parts to Build a Fightstick
- Hori Hayabusa N /Tekken 7 with Brook Converter
- Q&A: Fightsticks Not Connecting to PC
- Introduction to the Philmore Euro Style Barrier Strip and its Use in Dual Mods
PCBs and Electrical
- PlayStation 2 Controller Plug Diagram
- What size is the jumper shunt used on the Brook PS4+ Audio board?
- IST Pre-Installed Brook PS3/PS4/PC Fight Board PCB Kit: Firmware and Connection Diagram
- Which 4-pin male headers are used on the Brook UFB?
- What female header is used for the Brook UFB 20-pin?
- How to bypass headphone audio output with no breakout board on the Brook PS4+ Audio
Joysticks
- Tech Corner: Phreakmods Link For Sanwa JLF
- Tech Corner: Sanwa JLF Maintenance
- Can the EX Groove Fit in the Victrix Pro's Storage Compartment?
- Can I use 75G D44X Cherry Microswitches in a Sanwa JLF? Will they be silent?
- What are the specifications for the mounting bolts of an IL Eurostick?
- Are Seimitsu and Sanwa joystick pivots interchangable?
Balltops, Battops
Miscellaneous
- Where can I find the replacement screws for the bottom of my HitBox?
- USB Passthrough Disconnection Issues
- Proper hobbyist tools for DIYers
- Where can I find Mad Catz Drivers for my FightStick when the official website no longer works?
- How Thick of a Control Panel Can a Snap-in Button Fit Into?
- I need someone to mod my FightStick control PCB. Can you do this or recommend someone?
Commercial Fightsticks
- The Hori VLX, and why there are no art options for it
- Updating The Nacon Daija Firmware
- Updating the Mayflash F500 Firmware
- Updating The Qanba Obsidian Firmware
- Updating the Hori Fighting Edge (2017) Firmware
- Frequently Asked Questions About the HSS-0136 ASCII (Sega Virtua Stick)
Artwork & Artwork Plexi
Arcade & MAME
Arcade
- Replacement Speakers For A Sega Blast City
- Updating The Undamned USB Decoder Firmware
- Candy Cab Control Panel Compatibility
- NAOMI and NAOMI 2 Fan Information
- CPS2/CPS3 Kick Harness Plug & Pinout
- Can you mod the Arcade 1UP cabinet?
Troubleshooting
Brook Super Converter
Solved Technical Support Tickets
- I need some help shopping.
- Crown Joystick and Tekken Anniversary Joystick
- PS360+
- Question About Dual Modding WWE Brawlstick
- Trying to fit JLF into Sega Saturn hss-0136 joystick
- led questions