Why does it take 7-10 business days to complete? How does this affect my non-custom order?

Any custom orders require some preparation to translate the submitted files to the finished media.  This includes reviewing the template file you submit to ensure it is the proper format for etching or printing, preparing the machines for the next print or plexi, allowing the finished work to dry or receive polishing, and securely packing the order.

The order also becomes part of a queue. Similar to our 1-2 day fulfillment policy for non-personalized items, we ask for some time to fulfill your order because there are often many orders proceeding yours, and we handle them in the order received.

If your custom order is placed with a parts order, we will ship everything once the custom order is completed.

You can keep track of a custom order's progression from beginning to end via our Custom Job Tracker.

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