I asked for a refund or store credit of an order that was returned. What happens to my points?

When a refund is requested and granted for a returned item, the balance in your account is deducted for the amount of points earned for the returned items. 

This is not performed in the case of a defect return that has a replacement sent.

We reserve the right to ban FA.Rewards accounts for anyone that may try to exploit the Rewards system.

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