My FA.Rewards points aren't appearing after several orders were shipped. What gives?

Some customers will register for a account under multiple email addresses. This is sometimes done by mistake; the customer forgets that he/she registered under prior email address, for example.

Only one store account can properly count towards FA.Rewards points.  As a result, an account you made earlier purchases is receiving the gold chips, and your new account will not. 

To rectify this, please contact our customer service team (or use the help button on our website to send a quick message) and inform us which email address you intend to use going forward.  We will disable the account you will no longer use, and request that our Rewards staff link orders to the chosen email address.  Any points that should appear in an account that wasn't prior to the request will be transferred.

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