I made a mistake to my custom order or want to update the artwork. Can I send you a correction or update?

Mistakes can happen when submitting a artwork request. So can the desire to change the artwork to a recent custom order. We do allow both under specific conditions.

Corrections are allowed when items within your custom order have the following status in the Custom Job Tracker:

  • In Queue
  • In Progress
  • HOLD

What does the Plexworks Job Tracker statuses actually mean?

If the artwork has the following statuses, we cannot accept corrections or changes:

  • Moving to Production
  • Moving to Artwork
  • Moving to Plexi

This is because either artwork is printed or the plexi is etched and cut from a portion of the order, or we're moving to a production which commits us to printing or cutting the material according to the queue.

You can now upload corrections directly in the Custom Job Tracker.

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