I made a mistake to my custom order or want to update the artwork. Can I send you a correction or update?

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Mistakes can happen when submitting an artwork request. So can the desire to change the artwork to a recent custom order. We do allow both under specific conditions.

Corrections are allowed when items within your custom order have the following status in the Custom Job Tracker:

  • In Queue
  • In Progress
  • HOLD

What does the Plexworks Job Tracker statuses actually mean?

If the artwork has the following statuses, we cannot accept corrections or changes:

  • Moving to Production
  • Moving to Artwork
  • Moving to Plexi

This is because either artwork is printed or the plexi is etched and cut from a portion of the order, or we're moving to a production which commits us to printing or cutting the material according to the queue.

How do I Upload a Correction?

You'll can directly reach the app using the following URL - https://focusattack.com/customize/custom-job-tracker/

Alternatively, you can visit focusattack.com and navigate to Customize > Track Your Customization

If You're Not Already Logged In...

The Custom Job Tracker now shows any open custom orders linked to your account. If you're not logged in, you'll see a prompt to sign in first. Once signed in, just return to the Tracker page to view your orders. 

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Getting Started

If you're logged in, the Custom Job Tracker will confirm your account and provide a button to access the app. Click or tap the "Access Your Orders" button to get started.

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Once inside the app, you can see a list of any active custom orders you have. Active orders mean that the order has not yet shipped. 

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Expand to See Custom Order Details

The initial list of orders are compressed to show the most important information at a glance.  To see more details, plus access to submission tools, click the small arrow scroll-down-icon.png located at the right of each order entry. The list will expand to show your order details such as:

  1. Name of the product your artwok is designed for
  2. How many updates are left (a maxium of 5 are allowed; corrections are unlimited)
  3. Button to submit a correction or update
  4. Name of the file you submitted
  5. Staff notes
  6. Status timeline
  7. Configuration - which options you chose when placing your order.  

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Submitting a Correction or Update

If your order is marked as IN QUEUE, IN PROGRESS, or HOLD, you’ll see a "Submit Correction" button. Tap it to open a form for submitting updates.

If you originally used Mini.FS Studio, you can resubmit directly through the app. Alternatively, use the traditional upload method with your template file.

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Using Mini.FS Studio to Send a Correction or Update

Clicking the button Submit via Plexworks Mini.FS Studio will display an upload area. Click or tap to submit your file. The app can accept PNG, JPEG, TIFF and WEBP files. Next, click or tap "Continue to Mini.FS Studio.

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When you enter the studio, you’ll see a message explaining that overlays purchased during checkout cannot be removed, and new overlays cannot be added during a revision. This is because the checkout process isn’t available when submitting revisions.

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Now in the Corrections Studio

Once you click the "I Understand, Continue", you will enter Mini.FS Studio. Here, you can work with your image in the same way that you did prior. If you are using the app for the first time, we provide a helpful tutorial that can get you started quickly. The custom overlays you purchased at checkout are also present here.

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Submit Your Correction or Update

When you are finished in Mini.FS Studio, press the submit button. cs-app-submit-zendesk.png

Depending on your artwork's file size and your internet speed, it may take a moment to process the artwork fully.   

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Once the artwork is completely submitted, this message will close and take you back to your order list. To leave the Corrections app, you can click or tap the exit button. Exit Button

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Corrections and Updates must be Approved by Staff

When a correction or update is sent, our staff will review and either "Approve" or "Disapprove" the submission.  When sending updates, you can send one at a time, up to 5 total. When sending corrections, you can send as many as you need. We will approve the latest one.  You will receive an email with the approval status. If we need to reject the submission, we will provide an explanation as to why and instructions to resubmit the artwork. 

When are Corrections Not Allowed?

Corrections are allowed when items within your custom order have the following status in the Custom Job Tracker:

  • In Queue
  • In Progress
  • HOLD

If the artwork has the following statuses, we cannot accept corrections or changes:

  • Moving to Production
  • Moving to Artwork
  • Moving to Plexi

We cannot accept corrections or updates under these statuses because either artwork is printed or the plexi is etched and cut from a portion of the order. Moving to production commits us to the print or cut material we've utilized for your personalized order. This is why we do not accept changes nor cancels from this point.

Have Additional Questions?

If you are still unsure of the process to send corrected artwork, or have other questions about Plexworks services, please feel free to reach out by email (orders@focusattack.com), or use the contact form on our support site.

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