Due to security concerns, we will not download any artwork that is emailed to us or linked to a gDrive account in order to preview an artwork.
Please instead submit the artwork by placing an order. Should we find issues that result in a HOLD, we will submit an email with an explanation. You'll then have means to send a correction.
If you discover a mistake or a have a desire to update the artwork after placing your order, you can send us an update. The ability to send an update will depend on the internal status our staff has placed the order, which you can see via the Custom Job Tracker. Any order whose interna status is IN QUEUE, IN PROGRESS, or HOLD, can submit an update.
If you are new to ordering a custom artwork from us, this article can guide you through the steps:
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