The FA Plexworks Custom Job Tracker keeps you informed about the progress of your custom order. It shows real-time updates on the internal steps our team takes to complete your request. You can also use the app to send us corrections or updates to your artwork. Let’s go over how to access the Job Tracker and what it can do.
Accessing the Custom Job Tracker App
You'll can directly reach the app using the following URL - https://focusattack.com/customize/custom-job-tracker/
Alternatively, you can visit focusattack.com and navigate to Cutomize > Track Your Customization
If You're Not Already Logged In...
The Custom Job Tracker now shows any open custom orders linked to your account. If you're not logged in, you'll see a prompt to sign in first. Once signed in, just return to the Tracker page to view your orders.
Getting Started
If you're logged in, the Custom Job Tracker will confirm your account and provide a button to access the app. Click or tap the "Access Your Orders" button to get started.
Once inside the app, you can see a list of any active custom orders you have. Active orders mean that the order has not yet shipped.
Expand to See Custom Order Details
The initial list of orders are compressed to show the most important information at a glance. To see more details, plus access to submission tools, click the small arrow located at the right of each order entry. The list will expand to show your order details such as:
- Name of the product your artwok is designed for
- How many updates are left (a maxium of 5 are allowed; corrections are unlimited)
- Button to submit a correction or update
- Name of the file you submitted
- Staff notes
- Status timeline
- Configuration - which options you chose when placing your order.
What Do the Statuses Mean?
On the right side of each order entry, you will see a status phrase circled with a color. Let's review what these statuses mean and how the affect your ability to send an update.
We can accept updates during within these statuses:
- IN QUEUE: Your custom order is received and now added to the queue.
- IN PROGRESS: Our custom agent has received and began processing the custom order. Often this includes reviewing the custom artwork or etch, and recording the adjustments requested for it, such as layout.
- HOLD: There is an issue with the contents of order submission. You will also receive email correspondence from support@focusattack.com. It may first appear in your spam filter, so please check this as well.
During these statuses, updates are no longer accepted as we have already printed on or cut the material.
- PROCEEDING TO ART: If your custom order contains both artwork and plexi, we completed processing the plexi which now moves to production.
- PROCEEDING TO PLEXI: If your custom order contains both artwork and plexi, we completed the artwork which now moves to production.
- MOVING TO PRODUCTION - Our creative team has finished processing the custom artwork, plexi, or DIY Fightstick. It now moves to the manufacturing phase. Please allow a few days to process.
These statuses can also appear in the list
- SHIPPED: Your custom order has shipped. You will receive an email confirmation with tracking.
- CANCEL: The order was cancelled at your request. We may also cancel the order if the hold status is not responded to for more than one week.
Submitting a Correction or Update
If your order is marked as IN QUEUE, IN PROGRESS, or HOLD, you’ll see a "Submit Correction" button. Tap it to open a form for submitting updates.
If you originally used Mini.FS Studio, you can resubmit directly through the app. Otherwise, use the traditional upload method with your template file.
Using Mini.FS Studio to Send a Correction or Update
Clicking the button Submit via Plexworks Mini.FS Studio will display an upload area. Click or tap to submit your file. Remember that the app can accept only PNG or JPEG files. Next, click or tap "Continue to Mini.FS Studio.
When you enter the studio, you’ll see a message explaining that overlays purchased during checkout cannot be removed, and new overlays cannot be added during a revision. This is because the checkout process isn’t available when submitting revisions.
Now in the Corrections Studio
Once you click the "I Understand, Continue", you will enter Mini.FS Studio. Here, you can work with your image in the same way that you did prior. The custom overlays you purchased at checkout are also present here.
Submit Your Correction or Update
When you are finished in Mini.FS Studio, press the submit button.
Depending on your artwork's file size and your internet speed, it may take a moment to process the artwork fully.
Once the artwork is completely submitted, this message will close and take you back to your order list. To leave the Corrections app, you can click or tap the exit button.
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