Bundling with Non-Preorder Items
It is very important to note that items from regular inventory that are purchased with pre-order items will NOT ship separately.
This means if you pre-order an item, then add another item that is regularly in stock, the regularly stocked item will only ship once the pre-order item is available.
This is because the shipping costs are based on the total weight of the order you placed at the time, and will not cover the costs of shipping it separately. If you desire the non pre-order products before the pre-order item is shipped, please create a separate order.
Please note that all contents of your order are still reserved for you. If for any reason, there is any discrepancy in the order's contents at the time of shipping, our staff will contact you to resolve.
Can I Combine Multiple Orders into a Pre-Order to save on Shipping?
We will not combine two separate orders into a single pre-order, due to the logistics required to keep track of regular orders that would normally ship within 1-2 business days and pre-orders that would hold until launch day. Instead, we can add to an existing pre-order should you request which specific product and quantity you want. We will send you an invoice for the additional products and if applicable, additional shipping should the product exceed the previous order's shipping rate. Please email email@example.com if you desire to add items to an existing pre-order, or use the available forms on our website's help section. Be sure to mention your existing order ID.
Order Status for Pre-Order Items
When a pre-order is placed, its status will change to "Pre-Order/Custom Order" within 2-3 business days. This means that staff has identified your order as a pre-order, and will begin shipping at the expected release date. You will receive an email when the order is updated to reflect this. When your order is shipped, you will receive a second email. A tracking number is provided in that email. Please allow at least 24 hours for tracking to update on the shipping carrier's servers.
If pre-ordered as a guest, please know that order status updates will only come via email. Please read about ordering as a guest.
Shipping pre-order items
If you reserve multiple items that have different release dates, the order will ship when the last pre-order item arrives.
For example, if you pre-order two items together - one that arrived in July 1 and another that arrives in October, both items will ship in October.
This is because the shipping costs are based on the total weight of the order you placed at the time, and will not cover the costs of shipping it separately. It is advised that should you desire the products at their launch, you only reserve items within the same launch time, or instead create multiple orders for the different reserve items.