How do I pre-order on Focusattack.com?

Only specially marked items are available for pre-order on focusattack.com. You will find those items in our "pre-order" category.

Pre-order products are reserved, separate from any non-preorder products on our website. This means that you can only reserve pre-order items.  It is not possible to add common, non-pre-order products to your cart if a pre-order item is already in it, or vice versa.

Reserving your item in this manner ensures that when the pre-order item arrives, it will ship promptly, as staff can focus on shipping this product by itself. You also do not have to wait for your non-preorder items to ship. Just place a separate order and it will ship in the usual 2-3 business days. 

Additionally, if an expected reserve item release date misses its mark, staff can quickly refund your order in full should you request it.  In worse case it is canceled, we can immediately refund everyone who ordered it.

How does pre-ordering work at FA?

Recently FA has added a pre-ordering feature to the store.  Over time, you will find that pre-ordering is possible for key items that meet the following criteria:

  • Popular items whose demand eclipsed available supply, and supply may not arrive for weeks. 
  • New items that may arrive in a few weeks or 1-2 months.

This will not include common products that are out of stock, such as Sanwa or Seimitsu buttons or joysticks.

Pre-Ordering - How and Why We Reserve

When a pre-order is completed the product is put into reserve, separate from any non-preorder products on our website. This means that you can only reserve pre-order items.  It is not possible to add common products to your cart if a pre-order item is already in it, or vice versa.

Please look at the following scenarios:

  • SCENARIO 1: You add a pre-order item to your shopping cart then proceed to add a common product. The "Add to Cart" button is missing, and you receive the following message:

    Pre-order notification message
    You must instead remove the pre-order item to the cart, or complete checkout with that pre-order item.

  • SCENARIO 2: You have common items in your cart, and proceed to add a pre-order product to it.   The "Add to Cart" button is missing, and you receive the following message:

    Pre-order notification message 
    Pre-order items cannot be mixed with common products; they must ship separately.  You can complete checkout with your common products, and start a new order with your reserve product.  You can also clear your shopping cart to add the pre-order.

  • SCENARIO 3: You manage to add both pre-order and non-preorder items to your cart, which can happen if you click the small cart icon under any product within a category. However upon visiting your cart, the "checkout" button is missing and you see this message:

    Pre-order notification message at view cart

    By removing either the pre-order item or common item(s) from your cart, you can proceed to checkout.

Reserving your item in this manner ensures that when the pre-order item arrives, it will ship promptly, as staff can focus on shipping this product by itself. You also do not have to wait for your non-preorder items to ship. Just place a separate order and it will ship in the usual 2-3 business days. 

Additionally, if an expected reserve item release date misses its mark, staff can quickly refund your order in full should you request it.  In worse case it is cancelled, we can immediately refund everyone who ordered it.

Order Status for Pre-Order Items

When a pre-order is placed, its status will change to "Awaiting Shipment" within 2-3 business days.  This means that staff has identified your order as a pre-order, and will begin shipping at the expected release date.  You will receive an email when the order is updated to reflect this. When your order is shipped, you will receive a second email.  A tracking number is provided in that email.  Please allow at least 24 hours for tracking to update on the shipping carrier's servers.

If pre-ordered as a guest, please know that order status updates will only come via email.  Please read about ordering as a guest.

Shipping pre-order/reserve items

If you reserve multiple items that have different release dates, the order will ship when the last pre-order item arrives. This is because the shipping costs are based on the total weight of the order you placed at the time, and will not cover the costs of shipping it separately.  It is advised that you only reserve items within the same launch time, or create multiple orders for the different reserve items.

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