Ordering
We answer common questions about the ordering process, payments, and order notifications.
- When will my order ship?
- When will a product I want come back in stock?
- Can I call to place an order?
- Can I edit, combine or cancel an order?
- What do these order statuses mean?
- What currency do you accept at FA?
- I placed an order, but didn't get a confirmation email. What do I do?
- What is FA Rewards?
- How do I pre-order on Focusattack.com?
- Can you rush my order so I can get in time for a tournament?
- I'm in the country for just a few days - can you rush my order to arrive before I leave?
- What payment methods do you accept?
- How can I use pre-paid credit cards to place an order?
- Do you charge my card when the order is placed, or when it ships?
- I received a reminder of items in my shopping cart, but my order was placed. What does this mean?
- Can I link my previous guest order(s) to a newly created account?
- I didn't get order confirmation, but my card was charged. What happened?
- I tried using Paypal or credit card, but the store didn't finish the transaction. Why?
- My credit card is linked to Paypal. Why do I still get an error at checkout?
- Am I no longer getting the product I ordered if it went out of stock soon after placing the order?
- I have a delivery request or note. Will you make sure my local post office gets them?
- My order had incorrect or missing items. What will FA do about it?
- Do you offer any military discounts?
- I'm buying your products for resale. What is your policy on this?
- My order was placed and shipped before a sale. Will you honor the sale price via refund?
- What does the order status Pre-Order or Custom Order mean?
- Why is there a quantity limit on buttons or other products from your website?
- Why Am I Paying Sales Tax?
- Do you offer Gift Certificates?
- I'm leaving the country. Can you hold my order until I'm back?