I have a store account. How do I return all or part of an order?

International and want to return an item?  Please read here. »

IMPORTANT:

Do not return your items without sending an RMA request and getting it approved by our Team. Failure to request an RMA or sending before it is approved will result in a 20% restocking fee deducted from your refund. Frequent violations or chargeback threats will result in account suspension.

If you need to return an item:

1. Log in to your account.  If you forgot your password, you can reset it.
2. View the order using the "Complete Orders" link under the My Account menu
3. Click the Return Item(s) button.  
4. Choose which items you would like to return, and their quantity, from the list of items in that order. 
5. Scroll towards the bottom and complete the section under "Why are you returning these items?"
6. Click "Submit Return request"

You will receive a confirmation email when the return request is made.

When the return is authorized, you will receive a follow-up email with instructions to return the items.  To find your Return ID (RMA), log in to your account, and click "Return Requests" under "My Account".  The RMA is a 3 or 4 digit number.

Please note that any order containing bonus items (add-on/pre-order incentives), must also be returned in full with the associated purchase.  (I.e Brook Wireless Board + Free battery with pre-order purchase).  Failure to do so will impact the refund accordingly.

Once you receive a Return Authorization from Focus Attack Customer Service, you must perform the following steps to receive proper credit for the return:

1. Securely re-pack your merchandise.  You can use the original packaging and shipping box, or alternative materials.
2. It is recommended that you insure your package for the full value of the merchandise bring returned, in case the shipment is lost during transit.  
3. Ship your returned item to:
   
   Focus Attack LLC Returns
   647 Walnut Street
   Emmaus, PA 18049
   
4. Check your email. We will notify you once your return has been processed.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).