You have an account with Focusattack.com:
- Login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button.
- In your message, please tell us how your product isn't working or what is physically broken. If you have already filed a support ticket with us, please include the ticket ID. You will find this in your support email messages.
- We may send an email asking for a photo of the damaged product for verification, in addition to a photo of the shipping box condition.
- Due to shipping limitations, we cannot offer a replacement service to international customers. If we confirm the damage or defect, you will receive a refund for the product. Shipping costs are refunded in full if the order contains only the damaged/defective item.
If you purchased as a guest:
- Please send a message to orders@focusattack.com. Include a brief message about the damaged item, and if possible, any photos of physical damage to the product and original box that was delivered to you.
- Due to shipping limitations, we cannot offer a replacement service to international customers. If we confirm the damage or defect, you will receive a refund for the product. Shipping costs are refunded in full if the order contains only the damaged/defective item.
We reserve the right to terminate any international customer account that abuses this policy.
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