I live in the USA. My Fightstick arrived damaged or not functioning. What can I do?

I'm sorry that you had this experience.  Due to the retail value of Fightsticks, we must take extra steps to confirm damage or defect.  Below are the steps we take to replace a damaged or defective Fightstick when shipped to a domestic USA customer:

Physically Damaged Fightstick Upon Delivery

1. Before contacting us, please take a photo of the box your Fightstick arrives in.  We will use this information to file a claim with the shipping carrier.  All Fightstick orders are insured against damage or loss.
2. Do NOT open the Fightstick case before contacting us.  Doing do voids our 30 day return policy, and will not be accepted for return.  Take any photos of physical damage to the Fightstick.
3. Please contact orders@focusattack.com and attach photos of box and Fightstick.
4. Orders will issue a free return label for the damaged product.  Repack the fightstick, making sure to include all parts and packaging materials that was with the Fightstick.
5. We will only ship a replacement (as applicable) once the shipment is returned to us.  There are absolutely no exceptions to this process.

Electronically Defective Fightstick Upon Delivery

1. Do NOT open the Fightstick case before contacting us.  Doing do voids our 30 day return policy, and will not be accepted for return.
2. Please send a message to support@focusattack.com with a detailed explanation of your issue.  Include the following details:
• Mention console you are connecting to: Sony PS4™, PS3™,  Microsoft Xbox One™, Xbox 360™, etc.
• Indicate whether you have connected it to a converter, such as a Brook Super Converter.
• Let us know what console game you are attempting to use it with.
• Explain the steps that led to the issue you are reporting.
3. If connecting to PC, please provide the following information:
• Operating system and version (ie: Windows 10)
• Joystick input driver (XInput, Xbox360 driver, etc.)
• Software used to test joystick input (joy2Key, Windows built-in joystick input tester, etc.)
• Software that the Fightstick is used for (MAME, SFV or MKX for PC, etc.)
• Screenshots of errors that appear upon connecting to PC
4. Support contact will determine if the Fightstick has a electronic defect.
5. If determined there is a defect, orders will issue a free return label for the damaged product.  Repack the fightstick, making sure to incorporate all parts and packaging materials included in the Fightstick box.
6. We will only ship a replacement (as applicable) once the shipment is returned to us.  There are absolutely no exceptions to this process.