Why does my order tracking show "label created" or "pre-shipment" for several days?

It's important to understand that FA is doing its part to ship these orders, even if tracking does not appear to indicate that FA has actually shipped it.

For domestic customers: If you receive any tracking information from Focusattack.com, this means that your shipment was physically packed and issued to a post officer as part of a daily scheduled pickup.

For international customers: Shipments are picked up and sent to a central hub for sorting 2x-3x a business week (Monday-Friday).  It usually takes 24 hours for the shipment to arrive to the central hub.  Processing time for sorting will vary, but may sometimes require 2-3 business days.

Tracking Apps May not Update Properly

Domestic

An issue that has been exposed clearly during the 2020 COVID-19 pandemic is shipping carrier's responsibility to properly scan a package.  We're dependent on the carrier doing their part, knowing full well that without that scan, you the customer believe that FA still has the package sitting in our warehouse.

International

Our International shipping service - GlobalPost - requires that customers track shipping progress on their website instead of USPS.com or Aftership. We send an email with that tracking ID, but some may simply overlook that email and check our website's order tracking system instead.  Please check this article to learn how to track your international order.

Why does my tracking number starting with "RL" always show "Info Received" "or Package Acceptance Pending" when I click on the tracking link?

What is Happening, Then?

Since May 2020, domestic USA customers have reported either delays in receiving shipments or that tracking has not updated past the "Shipment Received: Package Acceptance Pending: status.

Due to the COVID-19 pandemic, USPS has reduced their scanning frequency, or is delaying their sorting and delivery times.

Unfortunately, both domestic and international carriers have not improved since then, and shipments either take longer to arrive, or its progress is not scanned properly.

What Will You Do About It?

As you can see, we're dependent on the carrier to scan your shipment once it leaves the warehouse.  We're limited in what can be done, as we cannot physically access the shipment.

For Domestic and international orders, we do ask you to allow some time to pass. Here is our full policy for order shipments:

What is your policy for orders that are lost, stolen or damaged?