Shipping

We cover frequently asked questions about the shipping process, available carriers, international shipping, delivery times and more.

• I ordered "Priority" or "Express" shipping. Doesn't that mean you'll process my order faster?
• How much is shipping to my country?
• My USPS package didn't arrive on its expected delivery date. What do I do?
• How long will an order take to ship to my house?
• Can you declare a lower customs value or send my package as a "gift"?
• I live in another country. How long might a shipment take to deliver?
• I registered for a store account. How can I check my shipping status?
• What is FedEx One Rate, FA Economy or FA Economy Free Shipping?
• "Unfortunately one or more items in your cart can't be shipped to your location" What does this mean?
• How do I track orders that ship outside of the USA?
• I see promotions for shipping discounts but as an international customer I can't see them. What gives?
• What is FedEx International Economy or International Priority Shipping?
• I purchased Route shipping insurance and have a claim. Who do I contact about it?
• My package is stuck in transit or marked "Delivered" but missing. How long can I wait before filing a claim with Route?