Shipping

We cover frequently asked questions about the shipping process, available carriers, international shipping, delivery times and more.

• I ordered "Priority" or "Express" shipping. Doesn't that mean you'll process my order faster?
• My USPS package didn't arrive on its expected delivery date. What do I do?
• How long will an order take to ship to my house?
• I registered for a store account. How can I check my shipping status?
• What is FedEx One Rate, FA Economy Free Shipping?
• Can you ship to APO/FPO addresses?
• What is your policy for orders that are lost, stolen or damaged?
• My order tracking shows "RETURN TO SENDER". What will you do about it?
• Why does my tracking say "acceptance of your package is pending" for several days?
• Why don't you offer overnight or express shipping anymore?
• Why does my order tracking show "label created" or "pre-shipment" for several days?
• I have a package that hasn't arrived on time. Can you give me an ETA or update on it?