We normally ask for at least 1-2 business days (does not include weekends) to process an order, as it becomes part of a queue. Occasionally that can take longer due to a higher-than-usual order quantity, or holidays in which staff is not available, or the post office is not in service. Here is a list of USPS non-service holidays, in which FA staff are not present.
Most non-custom orders placed Monday-Friday will ship same day if ordered before 1pm US EST. Orders placed Monday-Thursday after 1pm EST will ship next day. Shipping notifications are issued during the evening. We are closed during weekends and national holidays. Orders placed during weekends will ship Monday; orders placed during a national holiday will ship the next business day.
If you are placing an FA Plexworks custom order, we ask for 7-10 business days to process, as these orders require special treatment to complete, pack and ship. Orders with custom artwork will not ship until the custom job is completed. More information is available here.