Every product sold by Focus Attack is warranted with a 30-day money back return policy. If you are not satisfied when you receive your item, please return it within 30 days for a replacement (if defective) or money back. Refunds are offered for the order subtotal; shipping cost is not included.
- All items are listed as brand new without defects.
- The color of a real item may be different from the model photo due to different photo taking background, lighting and various computer effects.
- All returns must be noticed within 30 DAYS of receipt of merchandise. Shipping and handling charges are NON-REFUNDABLE unless the item is defective upon receipt.
- Any order that contains bonus items (add-on/pre-order incentives), must also be returned in full with the associated purchase. (I.e Brook Wireless Board + Free battery with pre-order purchase). Failure to do so will impact the refund accordingly.
Need to Return Something?
- I ordered as a guest. How can I return an order?
- I have a store account. How do I return all or part of an order?
- Can I return an item at a later time if it's not in the same condition in which I received it?
- What if I just don't like a product I ordered, and want to return it?
- What if I ordered the wrong product from you and want to replace it?
- I bought an electronic product from you and think it's defective. What are my options?
- I live outside the United States and want to return a product. What are my options?