Important answers for our international customers
- Why does my tracking number starting with "RL" always show "Info Received" "or Package Acceptance Pending" when I click on the tracking link?
- Why does the shipping rate sometimes jump when I add one additional small item to the cart?
- I hear that you ship to Puerto Rico. Why doesn't the store allow me to register with my PR address?
- My International order is Returning to the United States. Why?
- I live outside the USA. Do I have to pay VAT and customs charges for my order?
- FA doesn't ship to Mexico. Why?
- I see promotions for shipping discounts but as an international customer I can't see them. What gives?
- How do I track orders that ship outside of the USA?
- "Unfortunately one or more items in your cart can't be shipped to your location" What does this mean?
- I live in another country. How long might a shipment take to deliver?
- Can you declare a lower customs value or send my package as a "gift"?
- How much is shipping to my country?